Conflict in organizations has a positive side. It stimulates creativity, innovation, and change, and only through ________ can an organization adapt and survive

All of the following questions must be answered prior to designing a questionnaire except _____

A. What type of scale is needed to perform the desired analysis to answer the management question? B. What data collection mode will be used? C. Should the question be structured, unstructured, or some combination? D. Should the questioning be disguised or undisguised? E. How will the results be translated into managerial recommendations?

The ________ concept holds that consumers will favor goods and services that offer the most in quality, performance, and innovative features

A) societal marketing B) marketing C) selling D) production E) product