Describe the aspects of self-service technology that were important to TLC in developing CarePages
What will be an ideal response?
SSTs require careful consideration to prevent failure in the eyes of customers. User-friendliness is at the heart of the CarePages website. TLC recognized that the service would be accessed by a wide array of individuals with a wide range of skills. Many of their customers would also be under stress from loved ones with health issues at the time of purchase. A lot of money was pumped into website development to make sure it possessed an array of useful features, but was simultaneously easy to use. The website is also continually updated to reflect user comments and complaints with the service.
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Usually, Casey is very friendly with customers. Last week, however, she had a bad day, and lost her temper with a customer in front of her supervisor. If her supervisor rates her poorly on customer service, that supervisor may be making which type of error?
A) leniency B) severity C) recency D) primacy
An operation that applies to a class rather than an object instance is a(n):
A) constructor operation. B) query operation. C) class-scope operation. D) update operation.