What should be the result of the functional requirements process? How is this used in the selection of an ERP vendor?
What will be an ideal response?
The process of determining the functional requirements of the new ERP system involves first documenting the current legacy systems functionality or using business process reengineering to identify the "best practices" in that particular industry. There should be two major documents output from this process. One will describe the data and functional flow of departmental/business processes and any changes to those processes. The second major document will be a description of all the functions in each department and relative level of importance of each of these functions.
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Responding to customer inquiries and general customer service is an important aspect in the revenue cycle. Since customer service is so important, software programs have been created to help manage this function. These special software packages are called
A) EDI systems. B) POS systems. C) VMI systems. D) CRM systems.
All of the following are examples of sources of discretionary financing EXCEPT
A) common stock. B) notes payable. C) bank loans. D) trade credit.