An example of a word or phrase by the listener that usually shuts down discussion is ________
A) "However."
B) "I hear you."
C) "Keep going, I'm listening."
D) "Are you serious?"
A
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Which of the following terms best describes web-based applications designed to promote interactions among people?
A) Cookie B) Social media C) Filter D) Firewall E) Router
Naomi's dog died. When Naomi went into work the next day, Tracy noticed that she was upset. Tracy would have said something, but she was working on a very important project
Lewis also noticed Naomi was upset and asked her what was wrong and if there was anything he could do to help. Jack was bothered by Naomi's downcast expression and told her to quit moping. Derek did not notice there was anything amiss. Who BEST shows a high level of emotional intelligence? A) Tracy B) Lewis C) Jack D) Derek