________ gives human qualities to objects, ideas, or organizations

The textbook lists four reasons why listening is important. Think about listening in personal,

professional, and public life. Describe each reason. For one of these, provide an example of how listening has been important to you. What will be an ideal response?

The cultural approach to conflict that views it as destructive would likely assume that ______.

a. conflict is a normal, useful process b. all issues are subject to change through negotiation c. people who dispute issues should be disciplined d. confrontation releases tensions