Describe a service guarantee offered in the chapter that instills confidence and one that does not
What will be an ideal response?
The Bugs Burger Bug Killer Guarantee represents a total service guarantee that is not limited to certain components of the service or qualified by situational factors. Their guarantee instills consumer confidence by agreeing not to charge the customer until all pests are eradicated, offering refunds on unsatisfactory work, covering incidental expenses from poor service, and coverage for any closing and fines caused by pest problems.
The U.S. Post Office exemplifies the opposite policy. Their policies are conditional. For example, express mail and military shipments are not covered under their guarantee. The guarantee attempts to limit the USPS's responsibility or obligation to the customer as much as possible.
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Calculate the total value of owner's equity of a business if it realizes a net profit of $240 million at a return of 30%
A) $8 billion B) $800 million C) $720 million D) $7.2 billion E) $2.4 billion
One trap many supervisors of minimum wage employees fall into is thinking that employees are motivated only by ________
A) praise B) money C) good work conditions D) personal aspirations E) team recognition