Messages that elaborate, acknowledge, and validate feelings and concerns of a distressed person are called ______ messages.

Recent research indicates that most change agents favor a strategy in which participation is "restricted" or just used in an "advisory" capacity. 

Answer the following statement true (T) or false (F)

If you were constructing an audience-analysis questionnaire and wanted to learn why some of your listeners do not fasten their seatbelts every time they ride in a motor vehicle, which of the following would be the best kind of question to ask?

A. leading question B. scale question C. fixed-alternative question D. demographic question E. open-ended question