A law firm manager finds that the firm loses too many of its civil cases while it wins an inordinately high number of its criminal cases. Which basic corrective action can the manager take?
A) pay criminal lawyers more
B) pay civil lawyers less
C) analyze civil and criminal cases
D) fire civil lawyers
Answer: C
Explanation: Paying lawyers more or less and firing lawyers are immediate corrective actions that will not get at the root cause of the problem. Only an analysis of the situation, a basic corrective action, might uncover the disparity in the two kinds of cases, making "analyze civil and criminal cases" the correct response.
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