If you are familiar with your product as well as your competition's product, which method of negotiating buyer resistance is best for overcoming buyer skepticism?

A bank closing one of its branch locations at midday to balance transactions because it is efficient for the bank, even though it is not convenient for customers who want to do their banking during the lunch hour, is an example of a gap between

________. A) established quality standards and service delivery B) expected service and perceived service C) consumers' expectations and management's perceptions D) management's perception and quality standards set by the firm E) service quality standards and consumers' perceptions

If a 1:M relationship is optional on the 1 side and mandatory on the M side, which of the following is true?

A) The resulting foreign key can have null (empty) values B) The resulting foreign key cannot have null (empty) values C) The resulting foreign key must have null (empty) values D) No foreign key is created as a result of mapping such a relationship