"When performing conflict management, it is important to identify your costs and rewards."

The first step in Monroe's Motivated Sequence is the Attention Step; the last step is the Satisfaction Step

Indicate whether the statement is true or false

"The other group members seemed alarmed when you knocked over your chair and began cursing," is an example of __________

a. an evaluative statement b. an "I" message c. descriptive communication d. tentative language e. strategic communication