The authors suggest listening for the intent as well as the content of the message to

Empathic listening is best viewed in two stages: the empathy you feel for the speaker, and the empathy you feel for the message

Indicate whether the statement is true or false.

"The medium is the message" suggests that

A. media content is secondary to the channel B. people are intoxicated by television over other media C. media continue to subordinate the masses D. print was the most influential of all media