Finance companies are more selective in choosing the borrowers they serve, and therefore they usually charge lower interest rates than banks or credit unions

Most groups exhibit a structure called a ________ in which some members are somehow better off than others in terms of authority, power, or respect

A) status hierarchy B) social array C) social class D) mass class

Which of the following is true for services?

A) All services are people-based, while goods are equipment-based. B) Service providers can be both for-profit or nonprofit. C) All service companies follow the same process to deliver their services. D) The client's presence is a hindrance during the service delivery process. E) Service providers develop similar marketing programs for personal services and business services.