A crisis management plan should
A) define operational procedures and outline communication tasks and responsibilities.
B) make provisions for concealing operational issues from the news media.
C) avoid limitations on who is authorized to speak on behalf of the company.
D) never include contact information for key executives and personnel.
E) be built based on small business standards.
Answer: A
Explanation: A) A crisis management plan specifies company spokespersons, gives contact information for all key employees, and lists news outlets/social media to disseminate information.
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