Which approach can help improve rater accuracy?

Sending an objectionable e-mail to a third party and signing another's name constitute the tort of ________

A) invasion of the right to privacy B) defamation of character C) battery D) intentional misrepresentation

A study conducted at a medical billing operation found that an effective way for agents to deal with customer complaints was to modify problems that were leading to negative emotion for the customers

Indicate whether the statement is true or false.