Identify the four conflict management skills that are offered as a way to help generate a

cooperative approach to conflict.

What will be an ideal response?

manage emotions, manage information, manage goals, and manage the problem

Communication & Mass Media

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The audience theory that states that persuasion can be effective on audiences that are somewhat in opposition (but not strongly in opposition) is called the

a. N-step theory b. clean slate theory c. unstructured attitude theory d. spiral of silence theory

Communication & Mass Media

Which of the following organizational patterns is used more than any other method of speech organization because of its applicability to almost any subject?

A. problem-solution B. topical C. spatial D. chronological E. causal

Communication & Mass Media