What should a facilitator do if a test user gets “stuck”?
What will be an ideal response?
The facilitator must resist the natural urge to help the user, but rather allow the user to struggle since the point of the test is to see if the user can complete the task unaided. Sometimes a user will ask for help. Rather than giving the answer, a facilitator can reflect back what the user is saying and help draw out his or her thoughts.
Assist users only as a last resort. Sometimes it’s possible let a test user know that you sympathize with the frustrating circumstances and can encourage him or her to stay with a task a little longer. If a user becomes so frustrated that it appears that he or she may just stop working and leave, provide small pieces of information
You might also like to view...
To add a button to the Quick Access Toolbar, you must first go to the ________
A) Backstage view B) Add-InsTab C) Developer Tab D) Quick Access Toolbar
One significant use of audio is to make it easier for a visually impaired person to use your Web site .
Answer the following statement true (T) or false (F)