When an employee expresses organizationally desired emotions during interpersonal interactions, it is called

a. emotional intelligence.
b. moods.
c. emotional labour.
d. self-esteem.
e. emotional dissonance.

Ans: c. emotional labour.

Psychology

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According to Freud, which part of the personalitytries to distinguish between imagination and

reality? A) ego B) id C) superego D) eros

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Autobiographical memory typically begins in

a. infancy. c. the school-age years. b. the preschool years. d. adolescence.

Psychology