Which of the following is required to ensure a message is effective?
A) Clear statement of news
B) "You" perspective
C) Evaluation
D) Neutral buffer
E) Goodwill
Answer: E
Explanation: E) All communication requires evaluation to ensure that the message is effective. For sensitive communication like bad-news messages, evaluation is particularly important because the message can have significant negative business results.
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Fill in the blank(s) with the appropriate word(s).
Which of the following is NOT one of the factors that encourage extended operating hours?
a. Availability of employees to work during "social" hours. b. Economic pressure from consumers. c. Changes in legislation. d. Economic incentives to improve asset utilization. e. Automated self-service facilities.