To retain behavior that has been observed, a person must:
a. first perform the observed behavior.
b. reinforce the behavior directly.
c. encode and symbolically represent the model's behavior.
d. relate the behavior to his or her self-concept.
ANS: C
FEEDBACK: To retain what has been attended to, a person must encode it and represent it symbolically. One can retain information about a model's behavior in two ways: through an imaginal internal representational system or through a verbal system.
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