Which of the following is not a barrier to entry?
A) Capital requirements
B) Large number of buyers
C) Specialized knowledge
D) Access to distribution channels
B
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What kind of a gap is apparent here? A) gap between perceived service and expected service B) gap between service delivery and external communications C) gap between service-quality specifications and service delivery D) gap between management perception and service-quality specification E) gap between consumer expectation and management perception
________ out of every 10 US consumers owned a smart phone in 2014
A) Two B) Four C) Six D) Eight E) Ten