What are some examples of behavior controls? Output controls? Input controls?

What will be an ideal response?

Behavior controls specify how something is to be done through policies, rules, standard operating procedures, and orders from a superior. Output controls specify what is to be accomplished by focusing on the end result of the behaviors through the use of objectives and performance targets or milestones. Some examples of behavior controls are company procedures, quotas of sales calls to potential customers, and rules regarding attendance and tardiness. Some examples of output controls are sales quotas, cost reduction or profit objectives, and surveys of customer satisfaction. Although output controls, with their emphasis on the "bottom line" are generally considered superior to behavior controls, behavior controls are very appropriate when results are hard to measure and a clear cause-effect exists between activities (behaviors) and results. Input controls are the least useful and are most appropriate when output is difficult to measure and there is no clear cause-effect relationship between behavior and performance (such as in college teaching).

Business

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House's revised path-goal theory has been tested enough to verify its overall conclusion

a. true b. false

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CRM tools allow companies such as Credit Suisse, AT&T, Hewlett-Packard and others to determine:

A) warranty of products sold to consumers. B) amount paid by consumers in different countries. C) which customers are most valuable. D) the use of credit cards for payment. E) the use of laptop computers by customers.

Business