A service blueprint is a flowchart of a service process that shows which of its steps has high customer contact

If a supervisor tells a worker who consistently arrives late, "I know you don't want to have your pay docked," the supervisor is addressing the worker's need for

A) safety and security. B) acceptance. C) status and esteem. D) self-actualization. E) power and control.

Target return pricing is a variation of which of the following cost-oriented pricing approaches?

A) cost-plus pricing B) break-even pricing C) markup pricing D) value-based pricing E) fixed cost pricing