The process of determining the nature of an incoming call and deciding to whom the call should be routed is referred to as

A) telephone screening.
B) telephone triage.
C) telecommunication.
D) protocol.

A

Health Professions

You might also like to view...

Blood is formed with ________ components

a. cellular b. liquid c. both a and b d. neither a nor b

Health Professions

Which of the following devices is best used to clean a type III embrasure?

A) End-tuft brush B) Dental floss C) Toothbrush D) Dental tape

Health Professions