When you are making an apology, you are trying to _____
a. assure the other person that you empathize with his/her feelings
b. communicate that you are genuinely sorry
c. show that the person can feel safe with you in the future
d. all of the above
d
Business
You might also like to view...
Every consumer has to pass through all five stages of the buying process when in a buying situation
Indicate whether the statement is true or false
Business
Characteristics of key or benchmark jobs include all but which one of the following?
(a) unique to the company (b) common throughout the industry (c) contain large numbers of incumbents (d) representative of the entire pay structure
Business