Adoption and discontinuance are examples of two immediate goals of persuasive presentations.

Teneesha told her sister that she almost always feels nervous when speaking to people other than her immediate family members or closest friends, but desperately wants to feel accepted by others. Teneesha most likely communicates for reasons of

a. inclusion. b. pleasure. c. relaxation. d. control. e. escape

Lauren has been a firefighter in California for 13 years. She recently was the first responder to a fatal car accident in which her close friend was a victim. Since then, she has been feeling like no matter what she does, she can’t make a difference in the community and has felt detached from her coworkers. Lauren is experiencing _____.

a. emotion labor b. work–life conflict c. burnout d. work overload