According to PCN analysis, which process region includes process steps in which one participant is acting on another participant's resources, such as their information, materials, or technologies?

An internal auditing department plans to begin an audit of manufacturing operations in the Automotive Products Division. One of the audit objectives is to determine whether all legal and regulatory requirements concerning employee safety are being properly implemented. In meeting this objective, which of the following audit approaches is likely to be most effective?

a) Reviewing accident reports. b) Requesting an inspection by government regulators. c) Examining documentation concerning the design of the relevant systems and observing operations for compliance. d) Interviewing members of the executive management team to determine their commitment to employee safety.

If a marketer annoys a connector, the connector would most likely

A) pay more attention to the marketer in the future. B) send the marketer to another, less busy connector. C) demand an exclusive. D) ignore the marketer and furnish negative media coverage. E) embargo the marketer's story.