Steve Rogers wants to measure the overall reputation and improved practices of his Avengers team on social media. What metric should Steve be evaluating on?

All of the following are ways to regulate your surface and depth listening EXCEPT

A) focus on both verbal and nonverbal messages. B) listen for both content and relational messages. C) make special note of statements that refer back to the speaker. D) give positive feedback.

When examining gender and listening behaviors, the text concludes that __________.

A. gender differences are innate B. gender differences are changing drastically C. gender differences do not exist D. gender differences are indiscernible