Beatrice took four years of Spanish in high school. In college she studied German for four years. Upon graduation from college, she visited Madrid and found that her mastery of Spanish was at a very low level of proficiency. Possibly, Beatrice's failure to remember Spanish was due to

According to the text, the initial step for making sound decisions is to

a. rise to the challenge b. make a commitment c. weigh the options d. evaluate the alternatives

The technique of listing the advantages and disadvantages of a given course of action before making a decision is called

a. direct decision therapy b. values clarification c. drawing up a balance sheet d. creative conflict management