Specific sets of expectations that people use to make sense of social situations at given points in time are called

You've delivered a speech on the importance of educating teens about birth control. After your speech, one of your audience members starts with one question but begins to monopolize the question-and-answer session with extended questions and comments. What should you do?

Fill in the blank(s) with the appropriate word(s).

Which one of the following can be reprinted without getting permission?

A. a Yale University booklet on how to apply for admission to the school B. a Microsoft booklet on how to operate a software program C. a U.S. Department of Agriculture booklet on how to raise bees D. a Quaker State booklet on how to change oil in a car