Experienced online shoppers tend to be unforgiving, quickly clicking to another site if their shopping experience is unsatisfactory or they are unable to find the products and information they want

Which of the following is not an example of external communication?

A) Communicating to corporate stakeholders. B) Communicating to customers. C) Communicating up to immediate supervisor. D) Communicating to civic groups.

Dependence on an external source of supply is found in which of the following aggregate planning strategies?

A) varying production rates through overtime or idle time B) subcontracting C) using part-time workers D) back ordering during high demand periods E) hiring and laying off