Markov analysis provides information on the probability of customers switching from one brand to one or more other brands

Activity-based management is not suitable for service companies as it deals with the proper allocation of manufacturing overhead costs

Indicate whether the statement is true or false

An executive summary

A) is shorter than a synopsis. B) gives a fully developed "mini" version of the report. C) provides additional information (not covered in the report) that executives will need. D) is a "prose table of contents." E) should be written in a tone that is much less formal than the report itself.