John Masters is a patient with a past due bill. It is your job to call the patient and discuss the bill with him. Which of the following is the BEST example of how to handle this situation?
A. "If you don't pay your bill today, we'll send it to a collection agency."
B. "I understand why you are upset. Might we set up a payment plan to cover the balance
due?"
C. "It isn't my fault that your insurance did not cover the procedure. I just need you to pay the bill."
D. "You need to pay this bill immediately or you can no longer be a patient here."
E. All of the above.
ANSWER: B
Health Professions
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