The Department of Motor Vehicles has different departments customers go to depending on whether they need to obtain or renew a license, get a title for their vehicle, or register their vehicle. This structure is called _________ departmentalization

_____ refers to full involvement in one's work and commitment to one's job and company.

A. Job enlargement B. Employee selection C. Employee appraisal D. Job specialization E. Employee engagement

Yahoo allows users to create their own Yahoo experience defining the look and content of their Yahoo web page. This is an example of the ____________ element of the customer interface.

A. Customization B. Context C. Content D. Communication E. Connections