The text identifies four areas in which researchers have found differences between experts and nonexperts in terms of their problem solving. Describe and discuss two of these areas

What will be an ideal response?

* Setting subgoals involves breaking down the initial problem into component parts and attacking them, which can make the problem more manageable.
* How we represent problems may help us more effectively organize information, especially when we rely on external representations of the problem.
* Individuals often become too rigid in their approach to solving problems and rely too heavily on past experiences.
* People have a tendency to use certain problem-solving approaches because of past success with them, which may cause difficulty in solving future problems.