In designing a process, which of the following needs to be considered?
A) the volume to be produced
B) the desired quality level
C) the degree of customer involvement
D) all of the above
E) none of the above
D
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Which of the following is a tool that marketers often use to portray an action plan's time line?
A) a Gantt chart B) a SWOT analysis C) an SBU analysis D) a BCG matrix E) a marketing metric
Carson Enterprises is considering the idea of replacing personal leave and vacation time with paid time off. Which of the following best supports this decision?
A) Employees at Carson express satisfaction with the firm's current PPO. B) Last minute absences are a significant problem among Carson employees. C) Retirement plans held by Carson employees suffered during the recession. D) Carson employees are given the opportunity to telecommute when needed.