Empowerment is:
a. when the customers participate in providing their own customer service.
b. the same thing as communication.
c. to give official authority or legal power to.
d. the personal force that causes us to behave in a particular way.
c
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When a satisfactory bond with sufficient sureties has been filed, the court issues a certificate of appointment to the personal representative called ___ in a testate estate.
a. letters testamentary b. letters of administration c. inventory d. burden of proof
When an information system is designed according to a ________ approach to knowledge management, it shows employees who in the organization might possess the knowledge they might need or who might have confronted a similar problem in the past
A) personalization B) cognitive C) codification D) systems thinking