What are the Net Promoter Score and the three clusters of customers?
What will be an ideal response?
the Net Promoter Score (NPS), which is derived from the answers to this willingness-to-recommend question on a 10 point scale. Answers to this question to customer actions of referral and repurchase revealed three logical clusters. Promoters are customers who give a "9" or "10" rating. Passives are customers who are passively satisfied and give a "7" or "8" rating. Detractors are customers who give a "0" to "6" rating. The net promoter score is defined as the percentage of promoters minus the percentage of detractors.
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Indicate whether the statement is true or false.
The writer of a call option is theoretically exposed to an unlimited loss
Indicate whether the statement is true or false.