Discuss the potential company benefits, potential customer benefits, and challenges and limitations of the bundled service approach to managing the service delivery process
What will be an ideal response?
Potential company benefits of the bundled service approach include company differentiation, customer retention, and increased per capita service use. These are due to customers paying slightly less for each component, but more overall because of the combination of services. Potential benefits to the customer include increased convenience and customized service. Customers are better serviced because they do not have to interact with multiple service organizations to achieve multiple similar objectives. Challenges and limitations include an extensive understanding of the target customer and the perception of wastefulness.
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All of the following statements about the Enlightenment are true EXCEPT
A. it refers to a wave of new, challenging ideas based on human reason and scientific inquiry. B. it believed that the pursuit of material goods beyond subsistence shapes social conduct. C. it promoted the idea that human beings are ends in themselves. D. it encouraged individual choices and allowed individuals to focus on material pleasures.
Financing costs are usually paid by the lender to either the borrower/buyer or the seller.
a. true b. false