Apple decides to use Facebook to dialogue with followers about their wish list for iPhone upgrades. This demonstrates ______ communication.

In the force field analysis technique, a driving force is one which ________

A) increases the chances of accomplishing a goal B) is an obstacle to accomplishing a goal C) encourages group members to participate in the evaluation process D) becomes a blocking behavior in the group interaction

When creating a delivery outline, the physical characteristics you should consider include______.

A. highlighting and font color to assist in organization B. reduction of unneeded text to important talking points, with some quotations or exact evidence C. white space, or blank space, and font size to assist in readability. D. all of these choices E. none of these choices