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To experience what new users encounter, ask the instructor who teachers the Introduction to Computers class if you can sit with students during a lab session. It is optimal to watch them while they learn to surf the Web, but watching any laboratory activity is useful for this exercise.

From an unobtrusive distance, watch one of the class members for 20 minutes. Maintain a neutral disposition at all times during your observation. List the top three problems that the user encountered and how they reacted to them.

Answer the following statements true (T) or false (F)

1: You must login to use the system. It means that, in response to prompts you type your user Id and password. 2: You terminate your session by turning off the terminal. 3: Options and arguments are necessary parts of each command. 4: At the end of each command line you must press the return key to signal the completion of your command. 5: UNIX is not case sensitive, and you may type commands in lower or upper case letters.