If patient calls with a billing problem but, in fact, the proper fee was charged, the best approach is to
A. tell the patient that the bill is correct.
B. speak to the physician before responding to the patient.
C. explain each individual charge to the patient but tell him the payment is due.
D. tell the patient that health care is expensive.
B. speak to the physician before responding to the patient.
Health Professions
You might also like to view...
Which of the following is the MOST detrimental effect that tachycardia can have on a patient experiencing a cardiac problem?
A) Increased blood pressure B) Increased oxygen demand C) Increased stress and anxiety D) Decreased cardiac functioning
Health Professions
Which of the following drugs may cause gingival hyperplasia?
A) penicillin and barbiturates B) penicillin and benzodiazepines C) phenytoin and barbiturates D) phenytoin and succinimides
Health Professions