A(n) _____ is a broad generalization about an entire class of people based on some knowledge of some aspects of some members of the class

The understanding stage in the listening process involves

A) decoding a message exactly the same way as it was encoded by the speaker. B) grasping both the thoughts that were expressed and the emotional tone that accompanies them. C) anticipating what the speaker will say next. D) tuning out the emotional element of the message and focusing only on the content of what is being said.

What is the primary purpose of Canon’s Miru program?

a. encouraging employee collaboration b. strengthening organizational clarity c. establishing a strong brand identity d. communicating with key publics