A retailer cooperative is a retail firm that is owned by its customers

In terms of phone use, good etiquette suggests which of the following as being most important?

A) Speaking softly so others in the work space are not disturbed B) Don't waste time identifying yourself—it is no longer necessary with caller I.D. C) Allow calls to go to voicemail whenever possible to keep a record of calls D) Identify yourself when answering the phone before asking how you can be of help E) Using voice mail instead of other means for messaging

The key lesson behind Chapter 12's "FYI: Are Ya Havin' a Laugh?" feature is that ________

A) at times, a sense of humor is the best approach B) the media should not make fun of the president C) press secretaries can be fired for their use of improper humor D) social media is a risky choice when it comes to humor