Roberto approaches the training experience as a problem solver. He likes analyzing problems and testing theories over finding solutions. How does your text suggest you might work best with Roberto?

Donelle is very upset that Pete is leaving their company. She thinks no one can do the job the way that he does. Pete assures her that he has seen many employees come and go, and while it will be somewhat different, things will eventually go back to “normal.” Pete is referring to what concept of the systems metaphor?

A. system B. nonsummativity C. interdependence D. homeostasis

Which of the following is NOT a goal of a special occasion speech?

A. Entertain B. Inspire C. Report D. Commemorate