In Chapter 1, four important aspects of management are identified. Which aspect is not identified?

a. management levels
b. management partnerships
c. management skills
d. management functions
e. management roles

b.

Communication & Mass Media

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A family is an example of a

a. primary group. b. social group. c. public group. d. service group. e. none of the above

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Explain and give an example to illustrate each of the five responses that typify the

non-confrontational style. What will be an ideal response?

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