Speeches of _____ explain objects, people, events, or processes

There are several options to billing a client, including all of the following, EXCEPT:

a. Monthly billing amount b. At the end of the project c. At the beginning of the project d. Negotiate a retainer at beginning of project

"Includes the individual member characteristics" is which phase of group socialization?

A. Antecedent phase B. Assimilation phase C. Anticipatory phase D. Encounter phase E. Exit phase