What role does each of the following departments play in the sales order processing subsystem: sales, credit, and shipping? Be complete.

What will be an ideal response?

The sales department receives the order information from the customer, either by mail, phone, or in person. Information is captured on a sales order form which includes customer name, account number, name, number and description of items ordered, quantities and unit prices plus taxes, shipping info, discounts, freight terms. This form is usually prepared in multiple copies that are used for credit approval, packing, stock release, shipping, and billing.

The credit department provides transaction authorization by approving the customer for a credit sale and returns and allowances.

The shipping department receives information from the sales department in the form of packing slip and shipping notice. When the goods arrive from the warehouse, the documents are reconciled with the stock release papers. The goods are packed and labeled. The packing slip is included. The shipping notice is sent to billing. A bill of lading is prepared to accompany the shipment.

PTS: 1