It is very tough to consistently beat the market

Indicate whether this statement is true or false.

Answer: TRUE

Business

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Effective service recovery procedures should be ____________, ____________, ____________, and ____________

a. proactive, engaged, universal, empowered b. planned, engaged, universal, trained c. proactive, planned, trained, empowered d. trained, engaged, flexible, spontaneous e. trained, engaged, universal, empowered

Business

Agenda-building theory examines who is building the agenda of the media. So far, research shows media agenda-builders tend to be which of the following?

A. Politicians D.

Business