Creating a positive or negative feeling relies only on informative strategies

In team meetings, Wilhelmina always interrupts others to try to get her point across. She never takes time to analyze what the other person is saying, and even goes to the extent of calling the other person's ideas bad

What obstacle does Wilhelmina display, and why? a) Prejudice that produces negative emotional reactions to others; because Wilhelmina lacks non-judgmentalism that requires active listening and understanding others' points of view b) Stylistic differences in personal communication that inhibit interpersonal relationships; because Wilhelmina's attitude doesn't display respect or accept the diversity in the speech style of others. c) Communication apprehension that results in fear or anxiety associated with anticipated communication with others; because Wilhelmina wanted to prove her communication competency in an aggressive manner. d) Perceptions that generate incorrect information and confusion between views about behavior and the real behavior; because Wilhelmina failed to recognize the merit of ideas proposed by the opposing party.

During the differentiating stage, relational partners may stop using plural pronouns such as "we" or "us."

  a.  True   b.  False