For firms following a cost leadership approach, the operations management function must be able to create goods or services that are clearly different from those of the company's competitors

Report decks ________

A) are never used to disseminate information internally B) are poorly equipped for science-based reports C) are not a viable medium for progress reports D) can only be used for reporting analyses to external clients E) can be used for any type of report.

A redemption charge is a

A) back-end load. B) font-end load. C) management fee. D) carrying fee.